Privacy Policy for Social Syncer

Last Updated: 2025-03-07

Thank you for using Social Syncer ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our application and website (collectively, the "Service") at https://socialsyncer.io.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Service.

1. Information We Collect

1.1 Personal Data

When you use our Service, we may collect the following personal information:

  • Email: We collect your email address during registration and for communication purposes.
  • Social Media Access Tokens: To enable you to post on various social media accounts and schedule posts, we collect the necessary authentication tokens when you connect your social media accounts.
  • Profile Information: If provided, your name or other profile details may be collected to personalize your experience.
  • Payment Information: Payment details provided during transactions are securely processed and stored by Stripe. We do not store any payment information on our servers.

We also rely on third-party authentication services (such as Clerk) to manage account creation and login, which may process some of your personal data.

1.2 Non-Personal Data

We automatically collect non-personal data to help us understand user behavior and improve the Service. This data may include:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Usage patterns and pages visited
  • Cookies and similar tracking technologies

2. Purpose of Data Collection

We collect and use your data for several purposes, including to:

  • Facilitate account creation and secure authentication (via Clerk)
  • Enable the functionality of cross-posting and post scheduling on various social media platforms
  • Communicate with you regarding your account, updates, or service-related notifications
  • Analyze and improve the Service through usage statistics and analytics (collected by Posthog)
  • Enhance and personalize your experience on our platform

3. Third-Party Services

To provide you with a seamless experience, we integrate with the following third-party services:

  • Clerk: We use Clerk for user authentication. Clerk may process your email address and other necessary details during the login and account management processes. Please review Clerk's own privacy policy for further information.
  • Posthog: For analytics purposes, Posthog collects information regarding your interactions with Social Syncer, including non-personal usage statistics, to help us improve our Service.
  • Stripe: We use Stripe for secure payment processing. All payment information is handled directly by Stripe, and we do not store any payment data.

4. Social Media API Integrations

Social Syncer integrates with various social media platforms to allow you to post content across multiple accounts simultaneously and to schedule posts in advance. When you connect your social media accounts:

  • You grant Social Syncer permission to access the requisite posting credentials as defined by each platform.
  • Your interactions with a social media platform are subject to that platform's own terms of service and privacy policies.
  • We only use these credentials to provide the functionality of cross-posting and scheduling and do not use them for any other purpose.

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to outside parties except as necessary to provide you with the Service. This may include sharing data with:

  • Social media platforms to which you have connected your accounts
  • Third-party service providers (e.g., Clerk for authentication, Posthog for analytics, and Stripe for payment processing)

Any such sharing is done in compliance with applicable data protection laws and solely to support the functionality of our Service.

6. Children's Privacy

Social Syncer is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe that we have inadvertently collected data from a child under 18, please contact us immediately so that we can take appropriate measures.

7. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. When significant changes are made, we will update the "Last Updated" date at the top of this document and may notify you via email or through the Service. Your continued use of Social Syncer after such changes constitutes your acceptance of the updated Privacy Policy.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: your-email@example.com

9. Data Protection Mechanisms

We take the security of your data seriously and implement industry-standard security measures to help protect your information. These measures include:

  • Encryption: Sensitive information, such as social media access tokens and authentication data, is encrypted during transmission and while at rest.
  • Access Controls: We enforce strict access controls to ensure that your data is only accessible to authorized personnel.

While we strive to secure your personal information, please note that no transmission method over the Internet or electronic storage method is 100% secure. We cannot guarantee absolute security.

10. TikTok Platform Terms, Data Usage & Protection

When using our TikTok integration, you agree to be bound by TikTok's Developer Terms of Service and Platform Rules. Our TikTok integration uses the following permissions:

  • Basic user information for account verification
  • Profile access for content management
  • Video publishing capabilities for content distribution

Each permission is essential for core functionality and used only as described. We handle TikTok user data according to TikTok's Developer Terms of Service, data protection laws and regulations, and user consent requirements.

Your TikTok data is never shared without explicit consent, stored securely and encrypted, and deleted upon account termination.

By using Social Syncer, you consent to the practices described in this Privacy Policy.